Forty-seven emails. Three Slack channels. Two Loom videos. One sticky note PDF. Every revision round, you reconstruct what the client meant. BugJar replaces all of that with "click Record on staging, talk about it, draw on it, done."
Full DOM replay including their scroll position, the dropdown they hovered, the modal state. Pause at any moment, see exactly what was on screen.
Up to 90 seconds of narration. "This button color should match the brand palette and the hover state should be more subtle, like Stripe's."
Circles, arrows, text on the page. "Move this here, swap these two, add a divider" — drawn on the actual layout.
Most feedback tools sell subscriptions — you pay every month between projects, during the quiet weeks, on holidays. Agencies aren't shaped like that. Your work is bursty, ten-day revision sprints with two-week gaps.
One pack covers a typical client project. The next project, buy another. No card on file between projects. Bill the client for it on the invoice line where you'd bill for any other production cost.
If you need ongoing capture across many concurrent client projects, $9/mo Solo gets you 100/mo and 3 projects; $39/mo Team unlocks unlimited projects. Full pricing →
Staging environments routinely show real data — customer names, contracts, financial figures. Project setting: strict mode replaces every captured word with same-length lorem-ipsum placeholders. Layout stays intact in the replay; sensitive text never leaves the browser.
For pages you've explicitly whitelisted (a public docs page, a settings UI you want debugged at full fidelity), strict-mode is bypassed and text captures clear. The project owner decides; the SDK enforces it client-side.
Free covers 10 captures a month if you want to feel it before putting it in front of a client. No card required.